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FAQ

  • Products

    • WHAT PROTECTION WILL BLADERUNNER CLOTHES GIVE ME?

      Our main ranges are designed to offer anti-slash protection. Do not confuse this with anti-stab protection. If you want anti-stab we can offer that too but it’s important to be aware of the difference.

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      25 out of 36 people found this answer helpful
    • WHAT STEPS DO YOU TAKE TO MAKE SURE THAT BLADERUNNER PRODUCTS OFFER THE PROTECTION THAT YOU CLAIM?

      All Bladerunner protective clothing products are tested by an authorised official UK test house to British standard EN388: 2003. If you want copies of the test reports we will be happy to send them to you.

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      8 out of 10 people found this answer helpful
    • WHAT SIZES DO YOU OFFER?

      Everything from small to 3XL. In some products we also offer 4XL and 5XL.

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      5 out of 8 people found this answer helpful
    • CAN WE GO SOMEWHERE TO TRY AND BUY?

      Yes you can go to our showroom in central London. The address is Spymaster, 3 Portman Square, London, W1H 6LB.

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      11 out of 12 people found this answer helpful
    • DO PRODUCTS FROM BLADERUNNER COME WITH A GUARANTEE?

      All of our products are guaranteed against manufacturers defects (i.e. unreasonable material deterioration) for 12 months from purchase.

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      3 out of 4 people found this answer helpful
    • WHERE ELSE CAN I BUY BLADERUNNER ANTI-SLASH CLOTHING?

      From our website www.bladerunner.tv and the Spymaster store at 3 Portman Square, London W1H 6LB. Spymaster concessions in Harrods and Selfridges also stock Bladerunner products, or you can go to one of our authorised dealers.

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      9 out of 11 people found this answer helpful
    • WHY SHOULD I BUY FROM BLADERUNNER?

      Bladerunner is a well respected company, part of the Spycatcher group (www.spycatcheronline.co.uk). We have been trading for many years and are extremely well known in the security industry. We supply many major corporations and governmental departments.

      •    • All our product ranges are tested.
      •    • We hold the entire range of products in stock ready for immediate dispatch.
      •    • We offer a 12 month warranty.
      •    • Our telephones are always manned during UK office hours.
      •    • We are constantly developing new products.
      •    • We value and respect our customers.
      •    • We provide a confidential service.
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      2 out of 2 people found this answer helpful
  • Dispatch & Delivery

    • HOW QUICKLY CAN YOU SHIP YOUR PRODUCTS?

      Anything ordered before 4pm is shipped the same day.

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      4 out of 4 people found this answer helpful
    • DO YOU SHIP INTERNATIONALLY?

      Yes we ship worldwide using DHL and Royal Mail.  Rates vary on the size and weight of the product and will be calculated during checkout.

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      21 out of 21 people found this answer helpful
  • Returns

    • WHAT IF THE PRODUCT THAT I HAVE PURCHASED IS NOT SUITABLE?

      You can return your purchase within 7 days, and it must be in its perfect condition with the original packaging. We are more than happy to exchange any items for another size. (See our terms and conditions).

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      3 out of 4 people found this answer helpful
    • HOW WILL YOU GIVE ME MY REFUND?

      Your refund is processed in the same manner in which you paid for the order.

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      1 out of 1 people found this answer helpful
    • HOW QUICKLY WILL I GET MY MONEY BACK?

      We will process your refund within 7 days of receiving your item back.

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    • DO I GET MY POSTAGE COST BACK WHEN I RETURN AN ITEM?

      No. We only refund the cost of the product that you have purchased.

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      1 out of 2 people found this answer helpful

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