Returns & Refund Policy
Goods purchased from Bladerunner can be returned within 7 days of delivery.
Before returning any items the customer must telephone us for a Returns Authorisation Number (RAN). The RAN must be quoted on paperwork accompanying the item being returned.
Goods must be returned 'as sold', in the original packing and with all paperwork and accessories.
Where a customer asks Bladerunner to specifically order goods in for them that are not part of the company's normal inventory such goods cannot be returned for refund or credit under any circumstances whatsoever.
Goods must be complete, unused and in 'as new' condition. If you have opened the box to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received.
Goods must be returned within 7 days from authorisation. We are unable to accept returns of unwanted and non-faulty items after 7 days. No refund can be given for the original shipping/postage cost of any items which are returned for credit. The refund given will be for the cost of the item only.
We are unable to accept back longjohns for reasons of hygiene we are unable to replace these items into stock.
You must organise the return of items at your expense and risk. Returns cannot be accepted without prior authorisation and a Returns Authorisation Number.
Goods received without authorisation or outside of the stipulated time limits will be returned back to you and the cost charged to your account.
Where the company has offered “Free shipping” on a purchase, if the items are subsequently returned for credit the sum of £10.00 will be deducted from the refund to cover the original postage charge. This policy is applied because it is only the intention of the company to offer “Free shipping” to customers who keep the products originally purchased.