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COVID-19 UPDATE

COVID-19 UPDATE

NON-UK ORDERS

DUE TO THE CURRENT COVID-19 EPIDEMIC PRICES FOR SHIPPING TO DESTINATIONS OUTSIDE OF THE UK ARE CHANGING ON A DAILY BASIS.

PLEASE CONTINUE TO PLACE YOUR ORDERS AND WE WILL INVOICE YOU THE SHIPPING CHARGE SEPARATELY AT WHICH POINT YOU CAN INSTRUCT US TO EITHER PROCEED OR CANCEL YOUR ORDER.

Overview of currently known country / regional restrictions and or expected delays: 

Africa:

Nigeria and Sudan service suspension until 6th April.

Bangladesh:

Service suspended until 5th April.

Caribbean, Central & South America:

Service suspensions reported in Bolivia, Ecuador, Honduras, Panama, Paraguay, Peru and Venezuela. Full and partial lockdowns ongoing.

Expect delays in Argentina, Brazil, Chile, Dominican Republic and Uruguay.

Aruba & Bahamas are experiencing customs delays with priority given to medical supplies.

China:

Expect delays of 2-3 working days due to stringent traffic control and inspection measures throughout Mainland China.

Italy:

Expect delivery delays during the 'Lockdown' period which is expected to be extended beyond 3rd April. 

We advise against sending shipments to business addresses during this time as many offices and places of work are closed.

Rest of EU:

Service disruption is expected throughout the EU with local business closures and restricted movement. 

Deliveries to places of work may be delayed.

Delivery Drivers will not be requesting signatures for safety reasons.

India:

Service suspended until 15th April 2020.

Israel:

Delays of 2-3 working days reported.

Japan:

Express:  No interruptions to operations or delivery service.

Economy:  Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located.

Macao:

Delivery delays between 1-2 working days expected for all services

Malaysia:

Expect minor delays due to partial lockdown imposed which is now extended to 14th April 2020. 

We advise against shipping to Business as many ‘non-essential’ organisations are closed.

Middle East:

Azerbaijan and Jordan 2 week service suspension.

Nepal:

Service suspended no flights until 17th of April.

Oman:

The government has declared a complete lock down from 1st April until further notice.

Please note we expect a further update on this and will advise accordingly.  

Philippines:

Services have been temporarily suspended until 13th April 2020 due to Government travel restrictions.

Singapore:

Please note we have flight connection delays to Singapore; shipments are currently routed via other carriers please expect delays of 2-3 days.

South Africa:

Service currently suspended due to a lack of linehaul options.

South Korea:

Express:  In country delivery delays due to reduced workforce.

Economy:  Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located.  

In country delivery delays due to reduced workforce.

Sri Lanka:

Local Government has banned all passenger aircraft until end of May, update to follow.

Deliveries have also been suspended until further notice due to curfew imposed.

Taiwan:

Minor delays of 1-2 working days due to reduced flight capacity to Taipei.

No delivery delays in country.

UAE:

Dubai locked down one of the city’s densely populated areas in efforts to prevent the spread of the coronavirus.

No one will be allowed to leave or enter Al Ras Area for two weeks from Tuesday 31st March,

There will be heightened restrictions on the movement of people and traffic to facilitate sterilization of the area.

All the shops and companies are closed and the residents will not be able to step out of their apartments / buildings until the government remove the lock down notice.

Below are the exact areas / streets are under lock down in Deira region and kindly expect none deliveries to the below areas / streets:

Al Ras Area
Naif Area
Ayal Nasir street
Nasser Square Area
Gold Souq
Sabka Street

United States:

Passenger flights between UK and US now suspended with airlines operating a cargo service only. 

Surcharges will apply for all direct courier and cargo services. 

Mission Express is operating direct and indirect courier and freight services to the USA.

We advise against sending B2B shipments to CA, CO, CT, DE, FL, GA, HI, ID, IL, KY, LA, MO, MI, NJ, NY, OH, PA, TN and TX.

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March 27th 18:00 hours 

United Kingdom - Operational Update 

The 9am delivery service option is temporarily suspended via the UK courier overnight service.

Special delivery options are available upon request.

Emergency Situation Surcharge (ESS) surcharges

As the UK braces itself for the peak of the COVID-19 epidemic flights to key routes have reduced considerably due to a drop in passenger numbers following movement restrictions imposed by many Governments worldwide.  

While there is undoubtedly an appetite for cargo capacity it is not economically viable for commercial airlines to operate at existing tariffs. 

As a result many carriers have introduced rate increases or surcharges to keep their planes in the sky to service this demand. 

We will have to apply these surcharges on top of our existing Tariffs. 

We are currently receiving a lot of information from airlines and carriers regarding their intentions.on these temporary surcharges.and will advise you accordingly.

The situation is being monitored on a daily basis and we trust will only be a short term measure during these difficult times.

International & Domestic Mail

USA Mail : +£3.00 per kilo 

Effective April 3 - All agreed customer mailing tariffs are temporarily suspended with all International mail dispatch costs to be pre-quoted.

UK mailing services remain operational with some delays being reported. Rates remain unchanged.

General International Courier 

Weight band:  Upto 2.5 kilos        No Surcharges (except USA* and Far East**)

                       2.51 - 30 kilos        +£3.50

                       30.1 - 70 kilos        +£18.00 

                       70.1 - 300 kilos      +£55.00

                       300.1 >                  +£200.00 

*USA Courier : Express options only available with shipments under 2.5 kilos being surcharged.

                        +£8.50 on 0.5 kilo

                        +£8.50 on 1.0 kilo

                        +£6.00 on 1.5 kilos

                        +£3.50 on 2.0 kilos 

                        +£1.10 on 2.5 kilos 

**Far East :      +£2.50 per half kilo 

Switzerland

Temporary operating surcharges to be applied with affect from April 3rd 

Carribean & South America 

Temporary shipping surcharge per waybill :  £0.25 per kilo / £1.20 min